1. Support


Professional support around the clock!

We are available 24/7 at our data centre in Düsseldorf. This way we can guarantee you around-the-clock service for your server. You can always reach us via email or customer interface.

Customer service is the most essential part of the services, which webtropia.com provides their customers. This part of our service is therefore the highest priority in the company. In regular surveys, the quality of customer service is examined, weaknesses uncovered and consistently eliminated. The surveys also permit webtropia.com to provide you with innovative new features.

Free and individual basic support via email

With the help of the free email support, the webtropia.com team is available around-the-clock for technical problems. You can contact us via email from your email client or directly via the customer interface. We are there for you on-site and can respond to your inquiry directly and individually. You can also submit contract-related inquiries and orders conveniently through the customer service area.

For technical questions about your vServer, root server or dedicated server, please contact [email protected]

For contract-related requests concerning your server, the accounting department at webtropia.com is pleased to assist you. Simply contact [email protected] An easy way to contact support is opening a ticket through Central Customer Management. The interface can be reached at: https://zkm.webtropia.com

Order your wished server with excellent support at location!

In compliance with the directive 2006/112/EC in the modified version, starting 1.1.2015 prices can vary depending on the country of residence of the customer (the prices in the offers are prices for the Federal Republic of Germany and include VAT). If your place of residence is not in Germany, the prices are net.