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  2. Central Customer Management

Central Customer Management

Management of servers via the client interface

If you have decided to become customer of webtropia.com, the customer interface helps you set up and manage your vServer, root server or dedicated server. Treat yourself to a glimpse into Central Customer Management.

Overview

You will find an overview of the services available for your leased server on the start page of the customer interface. From here, you can easily navigate to the individual functions.

News

You will always be kept up-to-date by us with this menu item. Whether there are interruptions, new features or we simply want to greet you, you always stay informed here.

Invoice Overview

You will find a listing of all invoices associated with your account here. That way you always have an overview of invoices you have already paid and those that still outstanding.

Personal information

In the personal information you will find the data you specified when placing your order. You also have the option of changing your information. A change of address when moving is possible, as well as a simple change of email address or telephone number.

Support

You can quickly and easily send a request for support to our team with this menu item. You can choose between various categories here to reach the appropriate contact person quickly and with little effort.

Frequently asked questions – FAQ

You will find answers to the most frequently asked questions in our FAQ system. It is always worth a glance in this system, even if there is no concrete problem presently.

Traffic statistics

In our detailed traffic statistics you can display the current traffic by IP address and server at any time. The output can be displayed in MB, GB and TB and are sorted according to IP addresses or date for any period of time.

Change payment method

Here, you can comfortably switch between the payment methods offered. The following payment methods, among others, are offered: debit, credit card, PayPal, Paysafecard and immediate bank transfer.

Ordering system

You can order individual additional options for your dedicated servers, root servers or vServers here.

Dedicated server features

All important services associated with your dedicated server features can be found here. You can order a reboot of your server here, initiate the rescue system, task a new installation or order additional IP addresses.

Domain-Robot

The webtropia domain robot provides you with the ability to register new domains or to manage existing ones. You can also order a domain transfer, as well as perform DNS settings and even reverse DNS entries via our domain robot. Among other things, you will find the prices for the domains here.

Licences

Under this menu item, you will find an overview of the license information for the administration tool selected. You can download the license files for Plesk here, for example. Furthermore, you can upgrade your license live. You can find information about the offered admin panels here.

VPS Server Management

VPS Server management permits simple administration and monitoring of the vServer products. You can manage the firewall here, be informed by email or SMS of failure of the virtual server, as well as re-install your VPS. Creating and restoring backups is also an option.

Monitoring

Here, we offer you the possibility of monitoring for your server. You can arrange to automatically and immediately receive an email or SMS notification in the event of non-accessibility of a server or individual service.

Contract Overview

Here you will find all details relevant to your active contracts. For example, you can check the date of the beginning of the contract or eventual termination date directly. Also, you have the option to generate forms for cancellation here.

In compliance with the directive 2006/112/EC in the modified version, starting 1.1.2015 prices can vary depending on the country of residence of the customer (the prices in the offers are prices for the Federal Republic of Germany and include VAT). If your place of residence is not in Germany, the prices are net.