On our social media pages, we would like to provide not only information about our company and products. For us it is also important to contact you as a customer and we are interested in dialogue - so we welcome your questions, suggestions and comments.

To communicate respectfully and freely held misunderstandings, we ask you to observe our netiquette when commenting on social media. In the interest of all users, we reserve the right to delete comments that violate the following principles:

• The comment language is German or English.
  
  
• Maintain a respectful and constructive approach. With us the customer is king. If you want to be treated as a king your should also behave the needle accordingly. ;)
  
  
• Please do not post any sensitive or personal information. We are not responsible for data protection within Facebook & Twitter.
  
  
• Authenticity: Please always post under your real name, do not give out for someone else. We reserve the right to delete posts which can not be assigned unique sender, falsehoods and defamations or us or customer to include.
  
  
• All comments are generally welcome, also critical opinions, as long as they are constructive. If you have problems with our service or products or the way through our ticket system (https://zkm.webtropia.com/) didn#t leed satisfactory result, you can leave us a personal message on Facebook. However, we point out that we cannot offer neither technical nor accounting support on Facebook & Twitter, but check your request and possibly intervene for a solution to you. Comments are not to make any suitable platform his displeasure. Unless the criticism is constructive and in accordance with the theme.
  
  
• Please note that there may be a delayed response on the weekend, as our social media team is not staffed on weekends.
  
  
• We reserve the right to delete posts that include links that self-promotion or advertising of other brands.

The Social Media Team reserves the right to delete comments

• if profanity be used in comments.
  
  
• if excessive capitalize exists to demonstrate displeasure.
  
  
• if this is considered obvious spam by the social media team and or containing advertising other competitors.
  
  
• The social media team reserves the right to note comments to answer truthfully, even if this is the annotation ends do not always enjoy. ;)

Please note also the terms of use of Facebook & Twitter